Roadside Assistance Checklist

Roadside Assistance Checklist

From running out of gas or getting a flat tire, to being stuck or not being able to start it, help is just a quick phone call away.
587-276-4415 available throughout Fort McMurray and The whole Wood Buffalo area.

You can also request assistance online at www.fortmcmurraytowing.ca
When inquiring about roadside service, you will most likely be asked for the following:

1. Your name 
2. The precise location of the broken vehicle
3. The vehicle’s specs including year, make, model, colour and licence number
4. The landscape of the problem
5. A contact number where you can be reached
6. To persist at or near the car to receive service. 

When involved in a road accident anywhere in the Fort McMurray area, under some circumstances, police may require that the vehicle is towed promptly by an independent towing company. In these circumstances, an initial official receipt and a clear copy of the accident report must be presented with any requests.

Battery Service
Battery Service can come to your location to assist you to get on your way. If you are encountering difficulties with your battery, mobile Battery Service will make sure to test, boost, and/or replace your battery. 

Lockout Service
If your keys are (for some strange reason) locked inside your car, service will be sent to fix the issue. In situations where the vehicle cannot be made driven, towing services will be provided. 

Emergency Gas Delivery Service
When you run out of gas (yes...it happens), a limited amount of gas will be delivered to you to reach the closest gas station, or by towing service stipulations, a tow will be provided to a place where fuel is available. 

Flat Tire Services
If you suffer a flat tire, your vehicle’s spare will be placed, as long as it’s ready for the road. Before calling Compass Towing, please assure that any special key to remove the nuts is available. The service does not cover repairs, extra trips to deliver a repaired tire, installation or replacement of tire chains, dismounting, mounting, or shifting of tires and periodically tire changeovers. To evade damage, some vehicles will need a tow to a garage as proper installation demands that the wheel lug torque is set to the suggested specification for your car. Adequate carrying of a vehicle is supreme to ensure our service offers can provide efficient, quality service. In the case that the service cannot be done safely due to adverse conditions or maintenance issues, the driver reserves the choice of towing the vehicle to shelter to avoid further damage.

Extrication Service
Your vehicle is going to be disengaged when it can be reliably and safely reached from a frequently travelled or established roadway. If specialized equipment, additional workforce or vehicles are needed, the associated fees may be at your expense. The service vehicle must have free and safe access to the wrecked car.

Towing Service
Towing will be provided if efforts to make your vehicle safely operable at the road have been unsuccessful. Flatbeds or dollies will be used when required. 

Extreme Weather Conditions
During extreme weather conditions in Fort McMurray, Compass Towing responds to calls, giving service first to those vehicles are obstructing roads or posing a menace to public or personal safety. Under challenging conditions, we reserve the right to refuse service to cars in a place of safety. Your tolerance and understanding under these circumstances are appreciated.

Compass Towing provides Flatbed Towing Services, Heavy Hauling, Parts Delivery, and more. Our Towing Services are available 24 hours 7 days a week.